Refund & Cancellation Policy
The short version
- SourceTrio is free at launch. There is nothing to refund while it is free.
- We aim for up to 3 options. If we find no quotes at all, there is no charge, or you get a full refund.
- If we deliver 1 or 2 quotes, the fee still applies, because the research work is the same. We tell you this before you submit.
- If you are charged twice by mistake, we refund the extra charge.
- Once full quotes are unlocked and delivered as described, the fee is not refundable.
1. What you pay for
The fee for a request, if any, will be advised at the time of the quotation request, before you submit or pay. Requests are free during our launch period. A fee, if charged, unlocks the full quotes and supplier names for that request.
You pay for the research: finding, checking and asking suppliers for quotes. We aim for three options (best price, best value and fastest), but you may get fewer if few suitable suppliers exist. The fee is the same for 1, 2 or 3 quotes. If we find no quotes at all, there is no charge.
The fee is for our sourcing service only. We do not sell goods. Any payment for goods is between you and the supplier. We cannot refund money you pay to a supplier.
2. Payments and currency
- Fees are charged in Maldivian Rufiyaa (MVR) through the Bank of Maldives card payment gateway.
- Any US dollar (USD) amount shown is approximate. Your card issuer sets the final exchange rate and any card fees.
- Refunds are made in MVR to the card you paid with. Because of exchange rates, the amount in your own currency may differ slightly from what you paid. We cannot refund card issuer fees.
- We never see or store your full card details.
3. When you get a refund
| Situation | What happens |
|---|---|
| We find no quotes at all | No charge. If you already paid, full refund. |
| You were charged more than once for the same request | Full refund of the duplicate charge. |
| We deliver 1 or 2 quotes | No refund. The fee still applies, because the research work is the same. We tell you this before you submit. |
| Full quotes are unlocked and delivered as described | No refund. |
"Delivered as described" means we gave you the quote options and supplier details shown for that request. It does not depend on whether you buy, or on what a supplier does later.
4. When there is no refund
- The quotes were unlocked and delivered as described.
- You changed your mind after the quotes were unlocked.
- A supplier changes its price, stops replying, or does not deliver.
- Prices were higher than you hoped.
- Your account was closed for breaking our Terms of Service.
5. Cancelling a request
- You can cancel an open request at any time before you pay to unlock it. You will not be charged.
- Cancelling frees up a space. You can have up to two open requests at a time.
- Once you have paid and the full quotes are unlocked, the request cannot be cancelled for a refund, except as set out in section 3.
- To cancel, use your account or email info@runpost.com.
We may cancel a request we cannot handle, for example if it breaks our rules. If you already paid for it and received no quotes, we refund you in full.
6. How to ask for a refund
- Email info@runpost.com within [PLACEHOLDER: request window, e.g. 14 days] of the charge.
- Include your company name, the request reference, the payment date and amount, and the reason.
- We will reply within [PLACEHOLDER: response time, e.g. 3 business days].
If we approve the refund, we send it to your card within [PLACEHOLDER: processing time, e.g. 7 business days]. Your bank may take more time to show it on your statement.
7. Problems with a charge
If you see a charge you do not recognise, please contact us first. We can usually fix it faster than a card dispute.
8. Changes to this policy
We may update this policy. Changes do not affect payments made before the update.
9. Contact us
- Email: info@runpost.com
- Post: RUNPOST, G.Kasthiirge, 2nd Floor, Alikilegfaanu Magu, Postal code: 2011, Male', Maldives
SourceTrio, a Runpost company